Douane - FAQ


Following the new regulations related to Brexit, England is no longer part of the EU and is therefore considered as third country. This no longer allows free movement of goods and requires them to be declared and monitored throughout their journey. This monitoring is ensured through a customs declaration.

Our teams of declarants can prepare these declarations for you to be compliant with current regulation.

Thanks to the new website application, it is possible to track the status of the declaration in real-time.

In our continuous improvement efforts, our Google My Business page is at your disposal.

Calais Truckstop Customs

The parking lot is a private parking independent of the customs service; therefore, it is subject to a fee. (See parking rates on the Calais Truckstop website).

Drivers have free access to a rest area with TV and billiards, as well as free access to sanitary facilities (shower, toilet, etc.).

Customs regulations require the presence of the goods in the declared customs zone on the formalities. This presence is mandatory throughout the entire procedure until the BAE (Exit Accompanying Document) is obtained. Failure to stop may result in customs prosecution and a refusal of our services for control assistance.

Customs requires the physical presence of the truck on the site. To ensure the presence of the truck in case of physical inspection, we keep the parking ticket to identify and locate the driver more easily.

Closing a T2 requires proving that the goods listed on the transit document are present on the transport document. For this purpose, we need a CMR corresponding to the T2 (with similar weight and quantities). In case of discrepancies, we need the invoice for the goods as well as a valid explanation for the discrepancy in order to request clearance approval from customs. If the documents are not compliant, additional delays may occur depending on the customs office hours, and clearance may be refused.

Our opening hours allow us to welcome you 7/7; however, not all our partner forwarders are open on weekends. Drivers can consult our teams to check the opening hours of their forwarders. In case of closure, drivers can decide to leave the parking lot and return on Monday morning after informing our teams in advance.

ASA is a customs broker that handles customs formalities for its own customers, and we are also designated by various forwarders to provide drivers with their customs documents. To ease exchanges and procedures, drivers must provide the names of their assigned forwarders as well as any reference or name that can help us identify them.

Health & Veterinary Assistance

Our team of experts at the Port of Calais and the Tunnel site ensures your support for health, veterinary, and phytosanitary declarations 24/7. We have 15 dedicated and trained clerks who are prepared for all eventualities encountered during your SIVEP and customs procedures.

Our team of experts at the Port and the Calais Tunnel are available to assist you with any health and veterinary-related questions 24/7.

Where to find and contact us?

A team of professionals present on the Côte d'Opale coast is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truck Stop car park.