Who can help me with my health declarations, veterinary formalities?
Our team of experts at the Port and the Calais Tunnel are at your disposal for all sanitary and veterinary questions 24/7.
Why do you need customs documents to cross the border?
As a result of the new Brexit regulations, England is no longer part of the European Union and is therefore considered a third country. This name therefore no longer authorizes the free movement of goods and must therefore be declared and monitored throughout its circulation. This monitoring is therefore ensured by a customs declaration.
I don't have an ENS security declaration, how do I get it?
Our teams of declarants can establish these declarations for you so that you are in compliance with the regulations in force.
How can I follow my current operations?
Thanks to the new application put into service on the site, it is possible to monitor the status of the declaration in real time.
How can I facilitate my arrival at the Transit office in the Calais Truckstop car park?
ASA is a customs broker who carries out customs formalities for its own customers, and we are also appointed by various freight forwarders to provide drivers with their customs documents.In order to facilitate exchanges and procedures, drivers must have the name of their assigned forwarders as well as any reference or name that can allow us to identify them.
Why do I have to stop at the Calais Truckstop car park to do my customs documents?
Customs regulations require the presence of the goods in the customs area declared on the formalities, this presence is therefore mandatory throughout the duration of the procedure until the BAE is obtained. In the event of a non-stop, the transport company is liable to customs prosecution and refusal of our services for assistance in control.
How to explain that some drivers remain stranded on weekends in the parking lot?
Our opening hours allow us to welcome you 7 days a week, however our partner forwarders are not all open on weekends. The drivers can consult our teams in order to check the schedules of their forwarders, in the event of closure the drivers can decide to leave the car park and return on Monday morning by informing our teams in advance.
I go to the Calais Truckstop car park to clear a T2 transit ticket, what documents do I need?
Closing a T2 requires proof that the goods listed on the transit document are present on the transport document.For this, we need a CMR corresponding to T2 (weight and similar quantities). If there is a discrepancy, we need the invoice for the goods as well as a valid explanation of the discrepancy in order to be able to request the clearance agreement at customs. If the documents are not compliant, additional delays may occur depending on the opening hours of the customs office, or even a refusal of the clearance.
Why do I have to leave my parking ticket at the customs office when I drop off my documents?
Customs require the physical presence of the truck on the site. To ensure the presence of the truck in the event of a physical check, we keep the parking ticket in order to identify and find the driver more easily.
Do I have to pay for Calais Truckstop parking when I enter the site for customs?
The car park is a private car park independent of the customs service, so it is chargeable.(See parking prices on the Calais Truckstop website).
What services are available to drivers?
Drivers have free access to a rest room with TV, billiards and also free access to sanitary facilities (shower, toilet, etc.)
How can I give my opinion or leave a comment on my experience?
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